The Plan

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There is a direct relationship between product excellence and profitability. If excellence is your goal for your organization, it must start with a Plan. Process Hospitality’s role is to assess your hotels’ positioning and help develop strategies that will allow it to maximize its success. Those strategies are converted into tactics that the Hotel General Managers can clearly understand and execute in terms of a PlayBook.
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Tools like our productivity aid GamePlan, our detailed Property Operation Reports, Property Visit Evaluators, metric tracking tools like Stats Page help measure your properties’ position on the success journey.
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Every team member has to clearly understand the roles and responsibilities so that the team members can play to a standard on each and every guest interaction and task that they tackle. Doing those tasks over and over again until they can’t be done incorrectly leads to highly effective habits that help them do their jobs with Passion and Purpose.
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This sets the team up for success and builds the foundation for excellence that becomes a way of life and a source of pride for the entire organization and all its stakeholders. This will allow you to beat your competition in the daily quest for customers, who will become raving fans.

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